Payment
We utilize high-grade encryption and secure gateway protocols to protect all transactions on Optimum Avenue. For your convenience, Mobile Money (MoMo) and major debit or credit cards are accepted.
To safeguard your purchases, transactions are secured through:
Secure account credentials and session verification.
A unique One-Time Password (OTP) sent directly to your phone by your bank or Mobile Money provider.
A payment may be declined for the following reasons:
Incorrect Details or Unregistered Card: The card number, PIN, expiry date, or billing name was entered incorrectly, or your card is not activated for online payments. Try an alternative payment method or contact your bank to enable online transactions.
Unconfirmed OTP: The verification code sent via SMS was not entered, or your account is linked to a different phone number. Ensure you are using the SIM card registered with your bank or MoMo account.
Insufficient Funds: Your account or MoMo wallet balance is lower than the total order amount. Please top up your balance or select another payment option.
Bank or Network Restriction: The financial institution or network operator declined the transaction.
If funds were debited from your account or MoMo wallet for an unconfirmed order, please contact Customer Support immediately with your transaction details.
Note: Optimum Avenue will never ask for your password, PIN, CVV, or full card details via phone, email, or message.
Most payments—including Mobile Money (MoMo) and card transactions—are processed instantly upon completion.
To ensure seamless processing, double-check all details and prompt responses before completing checkout. If your transaction status remains pending or encounters an issue, please reach out to Customer Support for immediate assistance.
Delivery
Your package will be delivered on or before the estimated delivery date indicated on the checkout page and in your order confirmation email.
Log in to your Optimum Avenue account.
Go to My Account > Orders.
Select your active order and click View Details.
Once your status changes to Shipped, click Track Package to monitor real-time updates.
If you need further tracking assistance, please reach out directly to our support team via WhatsApp Support.
Once an order is confirmed, delivery addresses and shipping methods (such as switching from Door Delivery to a Pickup Location) cannot be altered. Please verify all shipping details, fees, and contact numbers carefully at checkout before completing your purchase.
Shipping fees cover the cost of dispatching items directly to your address or chosen pickup spot. The fee depends on your geographic location, selected delivery method, package weight, and order size. Final delivery charges are always displayed on the product page and at checkout prior to payment.
If your order has passed the estimated delivery date:
Check My Account > Orders for updated dispatch status.
Monitor your email and SMS messages for delivery notifications.
If your package status reads “Out for Delivery,” contact the assigned courier using the contact number provided in your notification message.
If you are unable to reach the courier or see no status update, contact Customer Support via email at support@optimumavenue.com or message us on WhatsApp for immediate dispatch tracking.
Need Help or Support?
https://wa.me/233256396216
For Phone: tel:+233256396216
support@optimumavenue.com
Monday – Saturday, 8:00 AM – 6:00 PM